Even though we were staying in a different section of the hotel this year Araceli and Gloria were happy to help us and it was lovely to see them again. My daughter adored her. Id had a few questions and concerns initially and connected with both Carlos and Cesar Fallardi. If sand isn't your thing, the garden is a perfect option! This was noticed in pretty much every restaurant.3. Hair/Makeup: Awe Spa Salon services Copyright 2022. ).The transport around the resort is brilliant. 10-19 Paid Rooms or 30- 59 total room night will receive: 20-24 Paid Rooms or 60-74 total room nights will receive: 25- 35 Paid Rooms or 75-107 total room nights will receive: 36-50 Paid Rooms or 108-152 total room nights will receive: 51-99 Paid Rooms or 153-299 total room nights will receive: Accommodations for Physically Challenged Guests, Wedding ceremony location options: Beach or Gazebo, Silver branches for front of chocolate colored structure, Breakfast in bed the morning after the ceremony for bride and groom, Honeymoon Wishes Wedding Website and Bridal Registry, Chocolate colored ceremony structure with ivory spun fabric and silk floral appliqu, Chocolate colored ceremony podium with two silk floral spheres as table decor. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Our all-inclusive wedding packages help make planning a breeze, not to mention our resort is one of best destination wedding locations in the Caribbean. Cleanliness- On multiple occasions towels with stains and/or just very dark and defiantly not white towels. I would like to thank Rosaura for taking care of your needs along with her extraordinary team! Swing away on our 27-hole Jack Nicklaus Signature Golf Course surrounded by natures charm and exciting obstacles. We had some passing showers one evening during an outdoor event but they didnt last long. Overall everything was absolutely wonderful. 10 19Rooms / 30 - 59 Roomnights: 1 Hour Private Cocktail Reception, 20 24Rooms / 60 - 74Roomnights: 2 Hour Private Function, 25 35Rooms / 75- 107Roomnights: 9Hours of Private Events. On the beach. To make reservations via the Call Center, please dial. Marriage certificate is mandatory to show proof that the couple was married within the last calendar year. Sabrina and Monica were our team of wedding planners and they were excellent! Several of our guests also played golf and had services done at Awe Spa they all had positive feedback on their experiences. Abigail at the caribeno restaurant was incredibly kind and went out of her way for our children at breakfast and lunch. Think hundreds of luxurious new guest rooms, ten restaurants, nine pools, twelve bars, the biggest Awe Spa in who knows how many miles, and a whole lot more! In Asian restaurant the table next to use was asking us for a soy sauce because their waiter took very long time to come to them. Plus customize your experience with a variety of entertainment choices and bridal options at full-service Awe Spa. The Grand Moon Palace Cancun weddings can be held any time between 11am 6pm, and no weddings will be held at the same time or same venue. Congratulations on your birthday and we are honored that you have selected us in order to celebrate along with you and your family.We are proud to be a luxury all-inclusive resort and we are even happier to read that we have reached and exceeded your expectations.We hope to have the opportunity to welcome you back to celebrate many more special occasions.Warmest Regards,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. Audio-Visual: Moon Palace AV team Bring your big ideas to life with a highly customizable ballroom reception! WebThe 1,316-room Grand at Moon Palace is a luxury, family-friendly all-inclusive property set along the coast a 12-minute drive from Cancun's airport. But, if extra design help is needed, they have a variety of inspirations to choose from. Just finished up a truly amazing 6 day stay at The Grand. The beach party one evening was also really great - it would be good to have more of these or at least have the beach bar open in the evenings.We really enjoyed the dinner shows out on the terrace. Cancun - Chetumal Km 340, Riviera Maya, 77500 Cancun, Q.R., Mexico. Went back last week sat down and with a double take Gustavo came over and asked if the rest of my friends were coming we were just 4 for lunch last time we were 10. White hanging ceremony podium with 3 glass cylinder vases filled with water and green Cymbidium Orchid stems as table dcor, 4 Green bamboo vases with Hydrangeas, Cymbidium Orchids, peacock feathers and silver curly Willows at entrance and end of aisle, Aqua blue seaglass gems lining aisle walkway, Themed wedding cake with natural flower stems, Ground fireworks after ceremony (Mexico only), White 3 panel structure with glass bead tear drops hanging from each panel, White ceremony podium with crystal silver lining with 1 small champagne colored ceramic vase with Football Mums and 1 large champagne vase with white roses, 4 White columns lining the aisle; each with an ivory colored candle placed inside a glass cylinder vase and pav white Carnations, Themed Bridal Bouquet of 20 Roses and 4 Phalenopsis Orchids available in ivory, white or pink, Soloist for wedding ceremony (soloist options include flute, saxophone, violin or pipe), White 3 panel structure with lavender iridescent beads hanging from each panel, 30 Silver Chiavari chairs with cushions in a variety of themed drapery, Lavender colored aisle runner with floral appliqu on sides, White ceremony podium wrapped in purple fabric with silver beaded edges and a silver vase with purple Roses as table dcor, 4 Silver Shepherds hooks lining the aisle with a hanging sphere of pink, blue and purple Spider Mums and purple Roses, Themed Bridal Bouquet of 4 Hydrangeas available in purple, white or pink, $400 USD coupon redeemable for Dream Art packages of $3,000 USD or more, Honeymoons Wishes Wedding Website and Bridal Registry, Chocolate colored ceremony structure with an orange fabric interlocking through the top of the structure, Chocolate colored ceremony podium with a light wood bamboo vase with coral colored Roses, a light wood bamboo cylinder vase with a gold sphere and a light wood cylinder vase with a sphere of coral Carnations as table dcor, 30 Chocolate Chiavari chairs with cushions in a variety of themed drapery, Gold color curly Willow with pink Cymbidium Orchids on each side of ceremony structure, 4 Chocolate colored columns; each with a cylinder vase outlined by a smaller light bamboo colored vase with water and a floating candle, Themed Bridal Bouquet of 15 Roses and 12 Dahlia flowers, Themed wedding cake with 3 natural flowers available in pink, orange or yellow, Complimentary suite for the groom for 3 hrs before the wedding when ceremony is scheduled at 11am; other ceremony hours will incur an additional charge (based on availability), White 3 panel structure with tear drop crystals hanging from each panel, White ceremony podium with a bouquet of white Carnations in a silver vase as table dcor, 4 White columns wrapped in white fabric lined with silver crystals; each with a bouquet of white Orchids in a mirrored square vase, Phalenopsis Orchid and Rose Bridal Bouquet, Themed wedding cake with 4 natural flowers, Catholic Chapel "Immaculate Conception" location, Horse drawn carriage for the arrival of the bride, Special breakfast for the bride and groom after the wedding, Wedding ceremony location (Kiosk or Beach). Service- 1.We had an issue with hot and cold water in the room. The presidential suites and grand family deluxe rooms are the only rooms to allow up to 6 guests max, between 4 adults max and 5 children max. Im not sure if its one pastry chef for the whole resort or in each restaurant is different, but whoever its, this person deserves recognition. Multiple room set-up options to accommodate your guest size. Or slip indoors and take a dip in your very own state-of-the-art double whirlpool. Spa- spa in Grand is beautiful, however the spa in golf course is horrible. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. The resort does not have one central pool like most resorts. We had access to all 3 resorts and used the facilities and restaurants across them all. 8. They have a wonderful buffet breakfast. Please provide your details and we will call you back. Our guests loved the resort property! They take good care of their employees, paying for even the most entry level employees to go to one of the best English language schools in Cancun to learn English and advance their careers. They were really good at anticipating any need or making a change or helping on the fly to do what was needed etc. 2.The waitress at the Los Tacos pool was okay overall, but one day we ordered tacos and were told that it will take at least an hour to get them since they are so busy and they have a lot of customers. Our guests loved the resort property! Book by March 30th2022, for travel up to December 23rd 2023. VIEW RATES. VIEW RATES. Enjoy complementary events, rooms and credit towards your wedding - The more you book, the more you receive! We always look forward to welcoming you back to this, your home away from home. Supplements apply for2024 bookings. If you have forgotten the email address, or require further assistance, please reach out to our support team. I regret to read that the food in our more than 10 restaurants of top-notch cuisine you did not have an excellent experience. TELL ME MORE TELL ME MORE CONNECT OR RECONNECT WITH ONE OF OUR PACKAGES I was blown away by how overly accommodating everyone was to our young family. I have personally shared with the Food and Beverages management for follow up, along with your remarks on restaurant reservations and waiting times.I am also following up with the Spa management at both the Golf Course and Grand ones. The rooms are gorgeous and have so many personal touches that shows they really thought about every detail. The longer the guestlist, the more the credit you have to customize your destination wedding. Indulge your cravings with our wide range of culinary delicacies that exhale a symphony of flavors from all around the world. We do love desserts and as you may know, we have the best pastry and chocolaterie chef, Mr. Bachour. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were there for a very popular school vacation week and while the hotel was very busy we had no issues getting lounge chairs, etc. Exclusive Perks Up to $1000 Cash Wedding Gift Free Rooms 1 free room for every 8 paid rooms 9th room free -for weddings booked 9 months in advance or weddings held Tuesday to Thursday. 2 salon specialists came to the bridal suites (one did hair while the other did makeup). Big thanks to Yanet, Gio and Marion and everyone else at Sunrise Playroom (sorry if Ive forgotten anybody! My guests and I were very impressed with their work, and the stain turned out veryMy husband and I hosted our Indian wedding here in February 2019 and it was amazing! And, its got one incredible entourage. Gym- Gym in Grand in beautiful, however there were young children allowed to use the treadmills and elliptical. , Mexico. WebThe 1,316-room Grand at Moon Palace is a luxury, family-friendly all-inclusive property set along the coast a 12-minute drive from Cancun's airport. Hasta la prxima!Cordially,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. However there are golf carts and shuttles available all the time to take you wherever you need. Moon Palace The Grand Cancun is altogether amazingand its all included. Had started to rain during lunch Gustavo the Manager went out of his way and dragged the Pool Umbrellas about 40 ft to where we were sitting , I was amazed!!! Food is on par with a regular non all inclusive resort in the Caribbean or Mexico in almost all instances. She is so sweet and friendly. My daughter was nervous to do the high ropes course and she helped her so much. They responded in a timely and organized fashion to all our requests and were wonderful liaisons with our vendors. They have worked with nearly 25,000 couples and half a million guests to make dream celebrations come to life in some of the most exotic locations around the world. For the lucky wedding couple, enjoy a complementary room and upgrade! Araceli and Rosaura went above and beyond helping us with our room requests and making sure everything was perfect even before we got there. Pinch yourself, its real, its The Grand At Moon Palace Cancun. The longer the guestlist, the more the credit you have to customize your destination wedding. Decorator/Flowers: Moon Palace team We are big beach people and we would still come back here. WebWe can help cover the cost for cakes, floral arrangement, and dcor. Families can jump into the fun action with the kids and teens club, and try their skills on the FlowRider Wave Machine. The kids pool offers a variety of slides and water activities. 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